If you need to return something to discount2you.co.uk, please contact us at brighterways@hotmail.com
You will then be issued with a returns reference specific to your order.
You must not return goods to Discount 2 You before contacting us and arranging the returns details, as items will need to be assigned to your order and a possibility items could be lost.
Any return sent without a returns reference number or without prior arrangement can not be refunded.
Any returning items must be securely sealed in their original packaging.
We do not accept returns from our Hosiery Section due to the kind of product it is i.e Underwear, Socks
Please see the information below about specific circumstances.
Damaged goods
If you receive your goods and they have either been damaged in transit or are in some way faulty, we’ll be happy to accept them back and send a replacement, or refund you in full.
In these circumstances, you must contact us immediately on the email address above and we will make the necessary arrangements on your instruction.
Goods unsuitable
We also accept the return of goods even if they are delivered without fault or damage excluding hosiery products but you assess them as unsuitable for your requirements. If any item is returned to us and is found not to be faulty then it would go down as a standard return which a 20% restocking fee may apply.
You must notify us within five working days.
Under these circumstances the price of the items concerned are refunded, but there may be charges to cover the handling and carriage costs involved.
Again, please contact us on brighterways@hotmail.com and we will make the necessary arrangements.
Refunds
Upon receipt of the goods we will refund the amount paid or issue an exchange credit as required within 28 days.
Exceptions to this are as follows:
When the products have been made or customised specifically for you; the products can not be resold for hygiene reasons e.g. Underwear, Socks.
If goods are returned beyond the seven day period but within 21 days of delivery, there will be a 20% charge to cover additional administration and restocking costs.
None of the above affects your statutory rights.
You will then be issued with a returns reference specific to your order.
You must not return goods to Discount 2 You before contacting us and arranging the returns details, as items will need to be assigned to your order and a possibility items could be lost.
Any return sent without a returns reference number or without prior arrangement can not be refunded.
Any returning items must be securely sealed in their original packaging.
We do not accept returns from our Hosiery Section due to the kind of product it is i.e Underwear, Socks
Please see the information below about specific circumstances.
Damaged goods
If you receive your goods and they have either been damaged in transit or are in some way faulty, we’ll be happy to accept them back and send a replacement, or refund you in full.
In these circumstances, you must contact us immediately on the email address above and we will make the necessary arrangements on your instruction.
Goods unsuitable
We also accept the return of goods even if they are delivered without fault or damage excluding hosiery products but you assess them as unsuitable for your requirements. If any item is returned to us and is found not to be faulty then it would go down as a standard return which a 20% restocking fee may apply.
You must notify us within five working days.
Under these circumstances the price of the items concerned are refunded, but there may be charges to cover the handling and carriage costs involved.
Again, please contact us on brighterways@hotmail.com and we will make the necessary arrangements.
Refunds
Upon receipt of the goods we will refund the amount paid or issue an exchange credit as required within 28 days.
Exceptions to this are as follows:
When the products have been made or customised specifically for you; the products can not be resold for hygiene reasons e.g. Underwear, Socks.
If goods are returned beyond the seven day period but within 21 days of delivery, there will be a 20% charge to cover additional administration and restocking costs.
None of the above affects your statutory rights.